The Good Guys

Reviews of The Good Guys

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  Miriam Holt Added August 14, 2023

  ★ ★ ★ ☆ ☆
  Short on staff to assist, definitely don't take a 4 year old & 1 year old with you as all 3 will run out of patience before customer service is received.
  
  Once you get someone's attention they are quite helpful, but bring your patience not your children would be my advice.
  
  Will probably choose online shopping next time.
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  C F Added August 12, 2023

  ★ ☆ ☆ ☆ ☆
  the good guys (not particularly the bendigo store)offer probably the worst customer service i have ever had or witnessed. I purchased a product that unfortunately was damaged in transit , trying to get a replacement or refund was impossible . never respond to emails or phone calls, rude at best to speak to when you actually can get through, make promises they never keep and months later i still have a faulty product and no refund.
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  G J Added July 31, 2023

  ★ ★ ★ ★ ★
  Ruby has provided us an exceptional customer service. Fridges was delivered on time despite having some internal logistic issues.
  Thank you guys, you made our day.
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  James Davison Added July 26, 2023

  ★ ★ ★ ★ ★
  Great Customer Service
  
  Went to The good Guys today and was served by Blake.
  We purchased a Pressure cooker. Blake gave great customer service answered all of our questions and advised he had the same pressure cooker at home. and its ease in use --- Had been to Reillys and they only had one brand - rang harvey norman who didnt have any. At Reillys and Harvey Norman the level of customer service was poor. We havent tried same as yet but look forward to see if it lives up to blakes recommendations.
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  Greg H Added July 21, 2023

  ★ ★ ★ ★ ☆
  The whole world is short staffed at the moment and this was also the case here when I popped into The Good Guys on Williamson St in Bendigo. I was to learn later that they only had three sales people on when I was in the store. I was looking for a printer that was compatible with my Mac. I found all the printers in the IT section of the store and decided the best thing to do, since I was on my own, was to look at the printers I thought would best suit my needs and Google the specifications and reviews to make sure I was on the right track. I narrowed my selection down to a couple, made a decision and took the new printer down the customer service counter near the entrance where I met Zharlah (?) I explained to her the situation and that I thought this printer would do the trick however I was unsure if my Mac had the compatible version software. Zharlah put me at ease and explained if I kept my receipt all would be well if it wasn’t compatible. Zharlah had an easy-going and friendly manner, which I appreciated. I really like to buy local when I can. When I got the printer home it was easy to setup and is working beautifully and on WiFi, which my old printer couldn’t do.

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The Good Guys - Online Electrical & Home Appliances
Shop online at The Good Guys for exclusive deals and unbeatable prices on a leading range of electronics and home appliances.
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